FAQs
Product & Sizing
How does the shirt fit?
How does the shirt fit?
Our tees have a modern unisex fit that's a bit more tailored than a baggy shirt, but still comfy, not snug. Stick to your usual size for the look you want, or go a size up if you prefer a bit more room.
How should I choose the right size?
How should I choose the right size?
Just take a look at our size chart on any product page and compare it to a T-shirt you already have that fits well. Lay it flat and measure across the chest and from the top of the shoulder down to the bottom hem.
What should I do if I am between sizes?
What should I do if I am between sizes?
Go with the smaller size if you want it to fit snug, or grab the larger one if you need some extra space. If you're into a relaxed or baggier vibe, it’s better to size up.
How does unisex sizing work for women?
How does unisex sizing work for women?
Unisex tees usually have a looser shape compared to fitted women’s shirts. You should stick with your usual size for the right fit, but if you want it to be a bit snugger, you can size down. Going up a size will give you a more relaxed feel.
Is the material thick or lightweight?
Is the material thick or lightweight?
Our tees are super soft and lightweight, weighing around 4.5 oz. It’s way lighter than a heavy work shirt, so it’s comfy on warm days and easy to layer when it gets chilly.
What are the shirts made from?
What are the shirts made from?
Solid colours are made from 100% ring-spun cotton, but sport grey uses a 9:1 cotton-polyester blend.
What does ring-spun cotton mean?
What does ring-spun cotton mean?
Ring-spun cotton is created by twisting and thinning the fibres to make a smoother yarn. This process gives the shirt a softer, nicer feel compared to regular open-end cotton.
Are lighter colors see-through?
Are lighter colors see-through?
Our tees are super lightweight, which means that white and really light colors might not cover as well in bright light compared to darker shades. If you want more coverage, go for a darker color!
Will the shirt shrink?
Will the shirt shrink?
Cotton can shrink slightly when exposed to high temperatures. To help maintain the original fit, machine wash cold at no more than 30°C/90°F and tumble dry on low heat.
Does the shirt have side seams?
Does the shirt have side seams?
The body is made with a tubular design, which means it’s knitted without any of those standard side seams. This gives it a smoother fit all around.
Does the shirt have a removable label?
Does the shirt have a removable label?
Yes, all our tees have tear-away labels that can be removed if you find them uncomfortable.
Printing & Product Appearance
How is the design printed?
How is the design printed?
The main graphic is printed right onto the garment, which gives it a smooth and flexible finish instead of that heavy plastic feel.
Will the print crack, peel or fade?
Will the print crack, peel or fade?
Just like with any printed tee, it can start to fade or wear out after a while. To keep the design looking good, wash it inside out in cool water and skip the high-heat drying.
Will the colours look exactly like they do on my screen?
Will the colours look exactly like they do on my screen?
We try our best to show every color as accurately as possible, but keep in mind that screens can show colors differently.
Will every graphic be positioned in exactly the same place?
Will every graphic be positioned in exactly the same place?
Each shirt is printed individually, so very small differences in placement or scale may occur.
Why does the design look different on different shirt colors?
Why does the design look different on different shirt colors?
The garment color underneath can affect how the printed colors appear. The same design may look slightly brighter, softer or more muted depending on the shade selected.
Care Instructions
How should I wash my graphic tee?
How should I wash my graphic tee?
Machine wash your tee inside out in cold water at no more than 30°C/90°F, with similar colors. Do not use bleach, and avoid washing it with rough items that could rub against the printed design.
Can I tumble dry it?
Can I tumble dry it?
Sure! Just remember to keep the heat low. Using high heat can affect how the shirt fits and cause the graphic to wear out faster.
Can I dry clean my shirt?
Can I dry clean my shirt?
No. The shirt should not be dry cleaned, as the chemicals and process may affect both the fabric and the printed design.
Can I iron or steam my shirt?
Can I iron or steam my shirt?
Yes, but only use low heat and avoid applying the iron or steamer directly to the printed graphic. Turning the shirt inside out before ironing is the safest option.
How can I keep the print looking its best?
How can I keep the print looking its best?
Wash the shirt inside out in cold water. Stay away from bleach and just tumble dry it on a low setting. Don’t iron right over the design, and skip the dry cleaning too!
Orders & Payments
Can I change my size, color or address after ordering?
Can I change my size, color or address after ordering?
Contact us as soon as possible after placing your order. Because items enter production quickly, we cannot guarantee changes once production has started.
Can I cancel my order?
Can I cancel my order?
Please contact us immediately if you need to cancel. We will do our best to help, but cancellation may not be possible once the item has entered production.
What should I do if I entered the wrong address?
What should I do if I entered the wrong address?
Contact us as soon as you notice the mistake. If the order has already shipped, we may be unable to redirect it, so please check your delivery details carefully before placing the order.
Which payment methods do you accept?
Which payment methods do you accept?
We accept various payment methods, including all major credit cards, PayPal, Shop Pay, Klarna and other secure payment options. All transactions are processed securely to ensure your information is protected.
Can I use more than one discount?
Can I use more than one discount?
Only discounts that are eligible to be combined will apply together. The cart and checkout will automatically show the best valid discount available for your order.
Shipping & Tracking
When will my order arrive?
When will my order arrive?
All orders include tracking and typically arrive within 3–7 business days, depending on your location. You’ll receive your tracking details as soon as your order ships.
How can I track my order?
How can I track my order?
Once your order is on the way, we'll send you an email with a tracking number. You can track your order on our order-tracking page to see where it's at!
Why has my tracking not updated?
Why has my tracking not updated?
Tracking can take a little time to update after the shipping label is created or while the parcel moves between carrier facilities. Check again later, or contact us if there has been no movement for an unusually long period.
Why did my items arrive separately?
Why did my items arrive separately?
Some products may be produced or shipped from different facilities. If this happens, the remaining items will continue separately and may have their own tracking information.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to the United States, United Kingdom, Canada, Australia, New Zealand and selected European countries. Available delivery options and estimated timings will be shown during checkout.
Will I have to pay customs duties or import taxes?
Will I have to pay customs duties or import taxes?
Depending on your country, local taxes, duties or customs charges may apply. These charges are determined by the destination country and may be collected separately where they are not included during checkout.
Can you guarantee delivery before a birthday or holiday?
Can you guarantee delivery before a birthday or holiday?
Delivery estimates are not guarantees, as carrier errors or delays can occasionally occur. We recommend ordering early when purchasing for a birthday, holiday or upcoming trip.
What if my tracking says delivered but I cannot find the parcel?
What if my tracking says delivered but I cannot find the parcel?
Check around the delivery location, with neighbours and with anyone else at the address who may have accepted it. If it still cannot be found, contact the carrier and then get in touch with us for further help.
Returns, Refunds & Order Problems
What is your return policy?
What is your return policy?
Contact us within 30 days of delivery if you need help with your order. The options available can depend on your location, the reason for the return and the condition of the item. Click here to review our full return policy.
What if I ordered the wrong size?
What if I ordered the wrong size?
Contact us within 30 days of delivery and we will explain the options available for your location. Items should remain unworn, unwashed and in their original condition while your request is being reviewed.
What if my order arrives damaged, defective or incorrectly printed?
What if my order arrives damaged, defective or incorrectly printed?
Contact us with your order number and clear photographs showing the issue. We will review it and arrange the appropriate resolution where the item is confirmed as damaged, defective or incorrect.
What if I received the wrong item?
What if I received the wrong item?
Please contact us with your order number and a photograph of the product you received. We will review the mistake and help resolve it.
How do I start a return or report a problem?
How do I start a return or report a problem?
Use the contact page on our website and include your order number along with a clear explanation of the issue. Photographs are helpful when reporting damage, defects or printing problems.
Who pays for return postage?
Who pays for return postage?
Return-postage arrangements can depend on your location and the reason for the return. We will explain any applicable costs and instructions before you send the item back. Click here to review our full return policy.
When will I receive my refund?
When will I receive my refund?
Approved refunds are sent back to the original payment method. After the refund has been processed, your bank or payment provider may require additional time before it appears in your account.
Gifts
Can I send the order directly to someone as a gift?
Can I send the order directly to someone as a gift?
Of course! Simply enter their address as the delivery address during checkout. Check their size carefully and allow extra time when ordering for a specific occasion.
How do I choose a size when buying a gift?
How do I choose a size when buying a gift?
Check the size label on a T-shirt the recipient already wears, then compare its measurements with our size chart. When uncertain, sizing up is usually the safer choice for a more relaxed fit.
Are these shirts suitable as gifts?
Are these shirts suitable as gifts?
Our collections are organised around specific outdoor interests, making it easier to find something that sounds like the recipient rather than another generic present. Choose from camping, RV, hunting, fishing, Bigfoot and other outdoor themes.
How early should I order before the occasion?
How early should I order before the occasion?
Orders typically arrive within 3–7 business days, but we recommend allowing extra time for birthdays, holidays and planned trips. Carrier delays can occasionally occur outside our control.
Manufacturing & Certifications
Where are the shirts made?
Where are the shirts made?
Our shirts are printed and fulfilled through a network of providers across 32 countries. Your order is routed based on your location and current production capacity, helping to reduce delivery distances, shipping costs and environmental impact.
How is the cotton sourced?
How is the cotton sourced?
Our shirts are made using ethically grown and harvested US cotton. All our suppliers are members of the U.S. Cotton Trust Protocol, which supports responsible cotton sourcing, traceability and more sustainable production practices.
What does OEKO-TEX Standard 100 mean?
What does OEKO-TEX Standard 100 mean?
OEKO-TEX Standard 100 means that every tee has been tested against limits for certain harmful substances. It relates to product safety testing rather than serving as a complete environmental or labour certification.
What is the US Cotton Trust Protocol?
What is the US Cotton Trust Protocol?
The US Cotton Trust Protocol is a programme focused on improving and measuring sustainability practices within US cotton production. Supplier participation does not mean every part of the finished product or supply chain is certified by the programme.
Customer Support
How can I contact Rural Outfitters?
How can I contact Rural Outfitters?
You can reach out to our customer support team through our contact page or via email at support@ruraloutfitters.store. If you need help right away, just click the chat icon in the bottom left corner of the page to talk to our AI Store Assistant.
What information should I include when contacting you?
What information should I include when contacting you?
Include your full name, order number and a brief description of the issue. If the product is damaged, defective or incorrect, attach clear photographs showing the problem.
Still haven’t found your answer?
If you have any questions or need further support, feel free to contact us at support@ruraloutfitters.store or through our contact page below.
