Shipping policy

At Rural Outfitters, we aim to deliver your order as quickly and smoothly as possible. Below you’ll find detailed information about our shipping process, delivery times, costs, tracking, customs, and returns. If you have any questions, please contact us at support@ruraloutfitters.store — we’re happy to help.

Worldwide Shipping

All orders are fulfilled through our global fulfilment network and shipped using trusted international and local carriers. Shipping availability, rates, and promotional eligibility vary by destination and are displayed at checkout.

Order Processing Times

Orders are typically processed within 1 to 3 business days. Orders placed after 2 PM (Pacific Time) will be processed on the next business day.

During periods of high order volume or peak seasons, processing times may be extended. If a significant delay occurs, we will notify you by email. We do not process or ship orders on public holidays. Business days are Monday to Friday, excluding public holidays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location. Estimated delivery times after your order has shipped are provided below as estimates only, not guarantees.

Typical Delivery Estimates

Delivery times may vary due to carrier delays, customs processing, weather conditions, or peak-season demand.

Free Shipping Promotion

We offer free standard shipping when you purchase 2 or more eligible T-shirts in participating shipping markets.

Free shipping is applied automatically at checkout — no discount code is required.

Eligibility is based on the number of qualifying T-shirts in your order. Other product types may not count towards the promotion.

Free shipping availability may vary by destination. If your order qualifies, the free shipping option will be displayed automatically at checkout.

Free shipping promotions may be modified or discontinued at any time.

Shipping Carriers & Tracking

We work with a global fulfilment network to deliver orders as efficiently as possible. Depending on the destination, fulfilment location, and operational availability, orders may be shipped using one or more of the following carriers:

• USPS
• DHL
• Asendia
• OnTrac
• Local postal or courier partners

The shipping carrier is selected automatically for each order and cannot be guaranteed in advance.

Tracking is available for all orders. Once your order ships, you will receive a confirmation email containing your tracking number. In some regions, final delivery may be completed by a local postal service using the same tracking number.

You can track your order using our tracking page, which provides real-time updates on your shipment.

Customs, Duties & Taxes (International Orders)

For international orders, prices shown at checkout do not include customs duties, import taxes, VAT, or other fees imposed by your local customs authority, unless explicitly stated otherwise. Any such charges are determined by the destination country and are the responsibility of the customer.

All applicable product prices and shipping costs that we charge are displayed clearly at checkout. Rural Outfitters is not responsible for delays caused by customs clearance or for any fees charged by local authorities upon delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@ruraloutfitters.store, within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photo or video evidence, where reasonably possible

Approved claims will be resolved through an appropriate replacement or refund in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Under our 30-Day Love-It Guarantee, eligible T-shirt refunds and replacements do not require you to return the original item.

Claims made after 30 days will still be considered in accordance with your statutory consumer rights.

Do not file a claim directly with the carrier; we will handle carrier claims internally where required.

Missing Items

If your order arrives with items missing, please contact us at support@ruraloutfitters.store within 7 days of delivery.

When contacting us, please include:

• Your order number
• A description of the missing item(s)
• Clear photos of the package and all items received, including the shipping label

Once we receive this information, we will investigate the issue with our fulfilment partner and carrier, where necessary.

If the missing item is confirmed:

• We will arrange a replacement at no additional cost, or
• Issue a refund for the missing item, depending on availability and your preference

Rural Outfitters is not responsible for delays caused by carrier investigations, but we will keep you informed throughout the process and work to resolve the issue as quickly as possible.

Returns & Refunds

Our 30-Day Love-It Guarantee (All Regions)

We want you to love your new tee. That's why every eligible standard catalogue T-shirt is backed by our 30-Day Love-It Guarantee.

Wrong size? We'll send you one FREE replacement in your preferred size, including shipping. Not loving your tee? Get your money back if you're unhappy with the fit, feel, print, or overall quality.

No returns needed. Just contact us within 30 days of delivery, and we'll make it right.

The guarantee applies to eligible T-shirts worldwide, subject to the conditions in our Returns & Refunds Policy. It does not affect your statutory consumer rights.

Faulty, Damaged, or Incorrect Items (UK & EU)

If your item is faulty, damaged, incorrect, or not as described, you are entitled to appropriate remedies under applicable consumer protection laws, which may include a full refund and applicable original delivery costs.

• We will cover any necessary return shipping costs for faulty items.

• In the United Kingdom, you generally have a short-term right to reject faulty goods within 30 days of delivery for a full refund.

• In the European Union, faulty goods are covered by a minimum 2-year legal guarantee.

Please contact us at support@ruraloutfitters.store with your order number and clear photo or video evidence, where reasonably possible, so we can resolve the issue promptly.

Change of Mind Returns (UK & EU)

If you are located in the United Kingdom or the European Union, you generally have the right to cancel an eligible online order within 14 days of delivery for any reason. Where a return is required, you then have a further 14 days to send the goods back.

• You may inspect and try on items as you would in a physical shop.

• Return shipping costs are the responsibility of the customer, unless the item is faulty, incorrect, or applicable law requires otherwise.

• Once the returned item is received, or evidence of its return is provided, we will refund the product price and applicable standard outbound delivery cost in accordance with the relevant legal requirements.

• No return handling or restocking fees apply.

Under our 30-Day Love-It Guarantee, eligible T-shirt satisfaction refunds require no return.

Non-EU / Non-UK Customers

For customers outside the UK and EU, our 30-Day Love-It Guarantee applies to eligible standard catalogue T-shirts.

If you've ordered the wrong size, we'll send you one FREE replacement. If you're unhappy with the fit, feel, or print, we'll provide a satisfaction refund.

No return is required for eligible guarantee claims made within 30 days of delivery.

Outside this guarantee, returns are accepted for items that are faulty, damaged, or incorrect, or where required by applicable consumer protection laws.

Refund Processing

Once a refund is approved, it will be issued to the original payment method. Eligible 30-Day Love-It Guarantee claims do not require a return or inspection of the original item.

Refund confirmation will be sent via email. Processing times may vary depending on your payment provider, and all statutory refund deadlines will be respected.

See our Returns & Refunds Policy for full details.

Contact Information

If you have any questions about your order or shipping, just reach out to us at support@ruraloutfitters.store. We usually get back to you within 12 to 24 business hours. Our support team is available 7 days a week from 9 AM to 5 PM (Pacific Time) to help you out.