Shipping policy
At Rural Outfitters, we aim to deliver your order as quickly and smoothly as possible. Below you’ll find detailed information about our shipping process, delivery times, costs, tracking, customs, and returns. If you have any questions, please contact us at support@ruraloutfitters.store — we’re happy to help.
Worldwide Shipping
All orders are fulfilled through our global fulfilment network and shipped using trusted international and local carriers. Shipping availability and costs vary by destination and are displayed at checkout.
Order Processing Times
Orders are typically processed within 1 to 3 business days. Orders placed after 2 PM (Pacific Time) will be processed on the next business day.
During periods of high order volume or peak seasons, processing times may be extended. If a significant delay occurs, we will notify you by email. We do not process or ship orders on public holidays. Business days are Monday to Friday, excluding public holidays.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location. Estimated delivery times after your order has shipped are provided below as estimates only, not guarantees.
Typical Delivery Estimates
| Destination | Estimated Delivery Time | Cost |
|---|---|---|
|
United States (excluding Alaska, Hawaii, and Puerto Rico). |
2–5 business days | $4.83 USD |
| United Kingdom | 2–3 business days | £2.83 GBP |
|
Austria |
2–6 business days |
€3.83 EUR |
| Germany | 2–6 business days | €3.83 EUR |
| Spain | 2–6 business days | €3.83 EUR |
| France | 2–6 business days | €3.83 EUR |
| Portugal | 2–6 business days | €3.83 EUR |
| Canada | 2–5 business days | $11.83 CAD |
| Australia | 3–6 business days | $15.83 AUD |
| New Zealand | 5–10 business days | $17.83 NZD |
| EFTA / Northern Europe | 5–15 business days | $7.83 USD |
| Rest of Europe | 5–10 business days | $4.83 USD |
| Rest of World | 10–30 business days | $12.83 USD |
Delivery times may vary due to carrier delays, customs processing, weather conditions, or peak-season demand.
Free Shipping Promotion
We offer free standard shipping on eligible orders that meet the minimum order value for your shipping destination. Free shipping is applied automatically at checkout with no discount code required.
Current free shipping thresholds are:
- United States: free shipping on orders of $75 USD or more
- United Kingdom: free shipping on orders of £55 GBP or more
- Austria, Germany, Spain, France, and Portugal: free shipping on orders of €75 EUR or more
This promotion is available for eligible orders shipped to the countries listed above. For the United States, this excludes Alaska, Hawaii, and Puerto Rico.
Free shipping promotions may be modified or discontinued at any time without notice.
Shipping Carriers & Tracking
We work with a global fulfilment network to deliver orders as efficiently as possible. Depending on the destination, fulfilment location, and operational availability, orders may be shipped using one or more of the following carriers:
- USPS
- DHL
- Asendia
- OnTrac
- Local postal or courier partners
The shipping carrier is selected automatically for each order and cannot be guaranteed in advance.
Tracking is available for all orders. Once your order ships, you will receive a confirmation email containing your tracking number. In some regions, final delivery may be completed by a local postal service using the same tracking number.
You can track your order using our tracking page, which provides real-time updates on your shipment.
Customs, Duties & Taxes (International Orders)
For international orders, prices shown at checkout do not include customs duties, import taxes, VAT, or other fees imposed by your local customs authority, unless explicitly stated otherwise. Any such charges are determined by the destination country and are the responsibility of the customer.
All applicable product prices and shipping costs that we charge are displayed clearly at checkout. Rural Outfitters is not responsible for delays caused by customs clearance or for any fees charged by local authorities upon delivery.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@ruraloutfitters.store within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photo or video evidence
Approved claims will be resolved through a replacement or refund at our discretion. Do not file a claim directly with the carrier — we will handle carrier claims internally where required.
Missing Items
If your order arrives with items missing, please contact us at support@ruraloutfitters.store within 7 days of delivery.
When contacting us, please include:
- Your order number
- A description of the missing item(s)
- Clear photos of the package and all items received, including the shipping label
Once we receive this information, we will investigate the issue with our fulfilment partner and carrier, where necessary.
If the missing item is confirmed:
- We will arrange a replacement at no additional cost, or
- Issue a refund for the missing item, depending on availability and your preference
Rural Outfitters is not responsible for delays caused by carrier investigations, but we will keep you informed throughout the process and work to resolve the issue as quickly as possible.
Returns & Refunds
Faulty, Damaged, or Incorrect Items (UK & EU)
If your item is faulty, damaged, incorrect, or not as described, you are entitled to a full refund, including the original delivery cost.
- We will cover the cost of return shipping for approved faulty items.
- In the United Kingdom, you may reject faulty goods within 30 days of delivery for a full refund.
- In the European Union, faulty goods are covered by a minimum 2-year legal guarantee.
Please contact us at support@ruraloutfitters.store with your order number and clear photo or video evidence so we can resolve the issue promptly.
Change of Mind Returns (UK & EU)
If you are located in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of delivery for any reason.
- Returned items must be unused and in original condition.
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
- Once the returned item is received and inspected, we will refund the product price and standard outbound delivery cost in accordance with applicable law.
In addition, a return handling fee of £9 (UK) or €12 (EU) will be deducted from your refund to cover processing and fulfilment costs. This fee applies only to change-of-mind returns and does not apply to faulty, damaged, or incorrect items.
Non-EU / Non-UK Customers
For customers outside the UK and EU, returns are only accepted for items that are faulty, damaged, or incorrect. We do not accept returns for change of mind, incorrect size ordered, or buyer’s remorse.
Refund Processing
Once an approved return is received and inspected, refunds will be issued to the original payment method. Refund confirmation will be sent via email. Processing times may vary depending on your payment provider. See our Returns & Refund Policy for full details.
Contact Information
If you have any questions about your order or shipping, just reach out to us at support@ruraloutfitters.store. We usually get back to you within 12 to 24 business hours. Our support team is available 7 days a week from 9 AM to 5 PM (Pacific Time) to help you out.
