Returns & Refunds Policy

At Rural Outfitters, we want you to enjoy quality gear that reflects your sense of adventure. All returns are handled in accordance with applicable consumer protection laws. This policy explains when refunds are available and how to request one.

General Return Policy

Our 30-Day Love-It Guarantee means that if your T-shirt doesn't fit or isn't quite what you expected, we'll help make it right.

Outside this guarantee, items are not eligible for return unless they arrive damaged, defective, or incorrect, except where required by law.

We encourage customers to review product details and size guides carefully before placing an order.

Our 30-Day Love-It Guarantee

Love your tee. Or we'll make it right.

We want you to feel confident shopping with Rural Outfitters. If you're not happy with your T-shirt, simply contact us within 30 days of delivery.

Wrong Size? Free Size Swap

If your T-shirt doesn't fit quite right:

• We'll send you one FREE replacement in your preferred size.

• No need to return the original T-shirt.

• We'll cover the replacement and delivery costs.

• Replacements are for the same design and colour, subject to availability.

Not Loving Your Tee? Money Back

If you're unhappy with the fit, feel, print, or overall quality, we'll refund the amount paid for the affected T-shirt.

• No return required

• No restocking or processing fees

• Refunds issued to your original payment method

• Contact us within 30 days of delivery

Guarantee Conditions

• Applies to eligible standard catalogue T-shirts worldwide.

• Requests must be submitted within 30 days of delivery.

• One free size replacement or satisfaction refund is available per eligible item under this voluntary guarantee.

• Genuinely personalised or bespoke items are excluded from this voluntary guarantee unless otherwise stated.

• Deliberate damage, misuse, or fraudulent claims are not covered.

• Refunds reflect the amount paid for the affected item, including applicable promotional discounts.

• Original shipping costs are refundable where required by law.

This guarantee is provided in addition to your statutory consumer rights and does not affect them.

Faulty, Damaged, or Incorrect Items (All Regions)

If your item arrives damaged, defective, or incorrect, you are entitled to an appropriate refund or replacement in accordance with applicable consumer protection laws.

Eligibility Requirements

Please contact us as soon as possible, preferably within 14 days of delivery, and provide:

• Your order number

• A brief description of the issue

• Clear photo or video evidence, where reasonably possible

Claims submitted after 14 days will still be considered in accordance with applicable consumer protection laws.

Return Shipping (Faulty Items)

• Rural Outfitters will cover any necessary return shipping costs for faulty, damaged, or incorrect items.

• A prepaid return label will be provided where a return is required.

• In most cases, you won't need to return the original item.

EU & UK Customers – Right of Withdrawal

If you are located in the European Union or the United Kingdom, you generally have the legal right to cancel an eligible online order within 14 days of delivery for any reason under distance-selling regulations.

After notifying us of cancellation, you have a further 14 days to return the goods where a return is required.

These rights apply separately from our 30-Day Love-It Guarantee.

Conditions

• Items may be inspected and tried on as you would in a physical shop.

• If a statutory change-of-mind return is required, return shipping costs are the responsibility of the customer, unless otherwise required by law.

• No prepaid return label is provided for change-of-mind returns unless we agree otherwise.

• We do not charge return handling or restocking fees.

• Any deduction for diminished item value will only be made where permitted by law.

Once the returned item is received, or suitable evidence of its return is provided, we will refund the appropriate product price and standard outbound delivery cost in accordance with applicable law.

Eligible claims under our 30-Day Love-It Guarantee do not require a return.

Non-EU / Non-UK Customers

For customers outside the EU and UK, our 30-Day Love-It Guarantee applies to eligible standard catalogue T-shirts.

You can request:

• A FREE size replacement if your T-shirt doesn't fit.

• A satisfaction refund if you're unhappy with your tee.

• A refund or replacement for damaged, defective, or incorrect items.

No return is required for eligible claims under our 30-day guarantee.

Outside this guarantee, returns are only accepted where required by applicable consumer protection laws.

Non-Returnable Items

The following items are generally not eligible for return or refund unless covered by our 30-Day Love-It Guarantee, faulty, incorrect, or otherwise protected by law:

• Change-of-mind returns outside the guarantee period

• Incorrect sizes outside the guarantee period

• Genuinely personalised or custom-made items

• Items deliberately damaged or misused by the customer

• Undeliverable orders due to incorrect or incomplete address details provided by the customer, where permitted by law

Your statutory rights remain unaffected.

Exchanges

Under our 30-Day Love-It Guarantee, customers can request one FREE size replacement per eligible T-shirt within 30 days of delivery.

No return is required, and we'll cover the replacement and shipping costs.

For defective, damaged, or incorrect items, replacements remain available in accordance with applicable consumer protection laws.

How to Request a Return or Refund

To initiate a return, size replacement, or refund request, please email support@ruraloutfitters.store with:

• Your order number

• A brief description of the issue

• Clear photos or video evidence, where reasonably necessary

Requests are reviewed within 1–2 business days.

If approved, we will provide:

• Confirmation of your refund or replacement

• Any necessary instructions

• A Return Authorization Number (RAN) and prepaid return label where applicable

For eligible claims under our 30-Day Love-It Guarantee, no return is needed.

For other approved returns, please include your receipt or order confirmation and package the items securely.

Refund Processing

Once a refund has been approved:

• Refunds are typically processed within 7–10 business days of approval, or within the applicable statutory deadline.

• Refunds are issued to the original payment method.

• Your bank or card issuer may take additional time to post the refund.

• Shipping fees are non-refundable except where required by law or where the return is due to our error.

A confirmation email will be sent once your refund has been processed.

Missing or Lost Items

If your order arrives with items missing or does not arrive within the estimated delivery timeframe:

1. Check your tracking information.

2. Contact the carrier using your tracking number, if helpful.

3. If unresolved, contact us at support@ruraloutfitters.store.

We will investigate and, if confirmed lost or missing, issue an appropriate replacement or refund.

Customers' statutory delivery rights remain unaffected.

Orders That Have Not Arrived

Orders may be delayed due to carrier issues, customs processing, weather conditions, or peak demand.

Delivery estimates are provided as guidance and are not guaranteed.

However, customers remain entitled to refunds or other remedies where required by applicable consumer protection laws.

Please contact us if your order is significantly delayed or has not arrived.

Incorrect Shipping Address

If you entered an incorrect or incomplete shipping address:

• Contact us immediately.

• We may be able to update the address before processing begins.

• Once fulfilment has started or the order has shipped, addresses may no longer be changeable.

Rural Outfitters is not responsible for lost or undeliverable orders due to incorrect address information supplied by the customer, except where required by law.

Order Cancellations

Orders may be cancelled before fulfilment begins.

Once an order is in production or has shipped, we may be unable to cancel it immediately.

However, this does not affect any statutory cancellation rights that apply to your purchase.

Lost or Damaged Returns

Customers are responsible for ensuring that returned items are packaged securely and returned using a trackable shipping service when return shipping is paid by the customer.

If a return shipment is lost or damaged in transit and no valid tracking information or proof of delivery can be provided, we may be unable to issue a refund, subject to applicable consumer law.

Where Rural Outfitters provides a prepaid return label for faulty, damaged, or incorrect items, we remain responsible for the return shipment and will resolve any transit issues directly with the carrier.

No return shipment is required for eligible claims under our 30-Day Love-It Guarantee.

Policy Updates Disclaimer

We may update this Returns & Refunds Policy from time to time. Any changes will apply only to orders placed after the updated policy is published, unless more favourable terms are expressly offered to existing customers.

The version of the policy in effect at the time of purchase will apply to your order.

Nothing in this policy limits your statutory consumer rights.

Contact Us

If you have any questions about your order, size replacement, or refund, just reach out to us at support@ruraloutfitters.store.

We usually get back to you within 12 to 24 business hours. Our support team is available 7 days a week from 9 AM to 5 PM (PT) to help you out.